👍🏼 Usually not a defect. 

The number and size of bubbles you see may vary, but this does not affect the hydrogen content or effectiveness of your water. Bubble visibility can change for several reasons, yet your Flask™ continues to deliver optimal hydrogen concentration regardless of how many bubbles you see or how large they appear. There may be many variables impacting bubble visibility.

For a full overview, please see: 🔗Understanding your Flask Generator

⚠️ Possible Defect. Please go through the steps for cleaning and rehydrating your Flask with hot water. After completing this process, run several hydrogen cycles. 

For a full overview, please see:

• 🔗Cleaning & Maintenance Of Your Echo Flask™
• 🔗Rehydrating your Echo Flask™

🚫 Not a defect. 

After a cycle, when you press the pressure release button, you may notice:

✓ A loud release of air
✓ A gentle release of air
✓ No release sound at all

All of these are normal.

The Echo Flask™ automatically manages pressure throughout the cycle, and factors such as water type, water temperature, altitude, humidity, barometric pressure, and cycle length can affect the amount of pressure released.

Sound variation does not impact hydrogen concentration (PPM) or product performance.

For a full overview, please see:

🔗Understanding your Echo Flask™ Lid

🔗Test Results | Flask with No pressure Release Sound Vs Flask with Audible Pressure Release Sound

👍🏼 Usually not a Defect.

Small drips from the oxygen port are normal. Small drips can range from a quarter-sized spot to an area roughly the size of the Flask™ base. This is not considered a leak. It is an occasional and expected result of oxygen being expelled through the port, even beyond the first use.

Larger leaks, especially those extending beyond the size of the Flask™ base, may indicate that the gasket is twisted, misaligned, dirty, or in need of cleaning.

Tips to Avoid Leaks:

1. Avoid overfilling the Flask™. Leave space for pressure to build during the hydrogen cycle.
2. Release pressure after each cycle.
3. Avoid letting the Flask™ sit under pressure for extended periods.
4. Check and reset the gasket if needed.

For a full overview, please see:

🔗Understanding your Flask Generator

🔗Cleaning & Maintenance Of Your Echo Flask™

⚠️ Possible Defect. This is typically characterized by a complete device failure, with no screen activity and no response when charging.

Before determining that the Flask™ is defective, there are a few common causes we want to rule out:

a. Faulty charging cord or power adapter

b. Battery not holding a charge

c. Unresponsive screen

1. Plug in and wake the screen

Plug your Flask™ into a wall outlet and allow it to charge for at least 2.5 hours.

After charging, gently tap the display screen. In some cases, a deeply discharged battery simply needs additional charging time before the screen will "wake up" and become responsive.

2. Try a different charging setup

• Use a different USB-C charging cable.
• Try a different charging block and wall outlet.

Any standard USB-C cable and charging block should work. This helps rule out a faulty cable or power adapter, which is more common than many people realize.

3. Allow for a full charge

Keep the Flask™ plugged in for the full 2.5 hours, even if the screen does not immediately respond.

If the battery was completely drained, it may take some time before any charging indicators or screen activity appear.

4. Check the app and firmware

Open the Echo app and connect your Flask™.

Check whether any firmware updates are available. If updates are available, complete them fully before testing the device again.

Firmware plays an important role in how the Flask™ operates. If an update is available but has not been completed, it may affect battery performance, charging behavior, or screen functionality.

5. Test control through the app

Attempt to start a hydrogen cycle through the Echo app.

• If the cycle starts successfully, the issue is likely related to the screen.
• If the cycle does not start, the issue is likely related to the battery or power system.

🛑 Not covered under warranty and not considered a defect.

Many factors can affect battery life, including partial charging, exposure to extreme temperatures, and the charging accessories being used (such as cables and charging blocks).

Tips to Help Optimize Battery Health:

• Allow the battery to run down fully before recharging, especially during the initial calibration period.
• Use a wall outlet with a reliable charging cable and power adapter.
• Avoid frequent partial charges during the calibration period.
• Charge the Flask™ for at least 2.5 hours uninterrupted to ensure a full charge.

For a full overview, please see:

🔗Echo Flask Battery Charging Guide

⚠️ Possible defect.

Before determining that the Flask™ has a charging issue, please complete the following troubleshooting steps:

1. Allow for a full charge

Keep the Flask™ plugged in for the full 2.5 hours, even if no charging indicators appear right away.

If the battery was fully drained, it may take some time before the screen responds or charging indicators become visible.

2. Try a different charging setup

• Use a different USB-C charging cable.
• Try a different charging block and wall outlet.

Any standard USB-C cable and charging block should work. This helps rule out a faulty cable or adapter, which is more common than many people realize.

3. Try a different wall outlet

Plug the Flask™ directly into a wall outlet.

Avoid power strips, extension cords, USB hubs, or other alternative power sources, as they may not provide consistent power for charging.

4. Check the app and firmware

Open the Echo app and connect your Flask™.

Check whether any firmware updates are available. If updates are available, complete them fully before testing the device again.

Firmware plays an important role in how the Flask™ operates. If an update is available but has not been completed, it may affect charging performance, battery behavior, or screen functionality. Completing all available updates helps ensure the device is operating as intended.

For a full overview, please see:

🔗Echo Flask Battery Charging Guide

👍🏼 Usually not a Defect.

During operation, the Echo Flask™ may produce a variety of sounds. In most cases, these sounds are completely normal and indicate that the device is functioning as intended.

1. Electrolysis Process (Generator)

You may hear:

• A gentle humming sound
• Light sizzling or crackling
• Soft ticking noises

These sound variations are normal and indicate that the generator is actively producing hydrogen.

2. Oxygen Release Port (Bottom of the Flask™)

You may hear:

• Hissing
• Light crackling
• Ticking sounds

These sounds are normal and do not affect performance. Water droplets or minor debris near the oxygen release port can sometimes make these sounds more noticeable.

3. Pressure Release Valve (Lid)

You may hear:

• Humming
• Hissing
• Crackling sounds

These sounds are expected during a hydrogen cycle and are simply part of the flask's normal pressure management process.

For a full overview, please see:

🔗Understanding your Flask Generator

🔗Understanding your Echo Flask™ Lid

🛑 Not covered under warranty.

The LED lights are separate from the flask's hydrogen generation system and do not affect hydrogen production, hydrogen concentration (PPM), or overall device performance.

1. Flickering LED Lights

If the LED lights are flickering:

• Open the Echo app.
• Under 🔗Devices on the home screen, select your Flask™.
• Change the LED color.

This can often resolve minor LED display issues.

2. LED Lights No Longer Work

If the LED lights are no longer functioning:

• Check whether the generator base has been exposed to water or moisture.
• Determine whether the Flask™ is still successfully completing hydrogen cycles.

Because the LED lights are independent of the hydrogen generation system, a loss of LED functionality does not affect the flask's ability to produce hydrogen or operate normally.

👍🏼 Usually not a Defect.

The Echo Flask™ lid is designed to create a secure seal during hydrogen generation. Depending on pressure levels, temperature, and how recently a cycle was completed, the lid may occasionally feel difficult to remove.

For a full overview including tips & tricks, please see:🔗Understanding your Echo Flask™ Lid

🟢 Covered under warranty within 60 days of delivery.

If the outer shell of the lid has separated or the circular top piece of the lid has detached, the lid is considered defective and is eligible for a warranty replacement within 60 days of delivery.

After the 60-day warranty period, replacement lids can be purchased separately.

🔗you can purchase a new lid here.

🛑 Not covered under warranty.

Cracked screens are considered accidental damage and are not covered under the standard warranty.

If your Flask™ arrived with a cracked screen, please submit a shipping claim as soon as possible after delivery so we can review the issue under our Shipping Protection Policy

⚠️ Possible Defect.

If your Flask™ screen is stuck displaying "Upgrade" or is behaving unexpectedly after a recent firmware update, we recommend reviewing the Firmware and Updates guide for step-by-step troubleshooting instructions.

For a full overview, please see:
🔗Firmware and Updates

Software or app-related issues are not covered under warranty unless they directly affect Flask's ability to generate hydrogen.

If you are experiencing connectivity issues, firmware update issues, app errors, or other software-related concerns, we recommend reviewing the Firmware and Updates guide for step-by-step troubleshooting instructions.

For a full overview, please see:
🔗Firmware and Updates

🛑 This is not a defect.

Hydrogen-enriched water should taste fresh and be odorless. If you notice an unusual taste or odor, it is typically related to the water source being used or a need for routine cleaning and maintenance.

We recommend thoroughly cleaning your Flask™ and ensuring you are using clean, filtered water.

For a full overview, please see:
🔗Cleaning & Maintenance Of Your Echo Flask™

🔗Why do you recommend filtered water?

🛑 Not a defect and not an indication that the Flask™ has been used.

We do not resell returned Flasks™, even if they are unused. Every Flask™ is shipped brand new.

The small amount of water you may find inside the Flask™ is completely normal. It is intentionally added during manufacturing to keep the internal membranes hydrated, helping ensure optimal hydrogen generation and performance right out of the box.

For a full overview, please see:
🔗Understanding your Flask™ Generator

🛑 Not a defect.
If your Flask™ arrived without water, or if it has been sitting unused for an extended period and the membranes have dried out, there is no cause for concern. The electrode membrane may simply need to be rehydrated before use.

To rehydrate the membrane:

1. Fill the Flask™ with warm, non-chlorinated water and allow the membrane to absorb moisture.
2. During the first few hydrogen cycles, bubbles may appear larger and more sporadic before gradually settling into a finer, more consistent mist. This is normal and expected.
3. Regular use over the course of approximately one week can help establish more consistent bubble production and hydrogen generation.

For a full overview, please see:
🔗Understanding your Flask™ Generator

Possible Defect.

1. Water pump works but the RO isn’t dispensing water: The RO filter membrane might be blocked. You may need to replace the RO filter.

2. Water pump isn’t working and the RO isn’t dispensing water: This could be due to low source water pressure or a power issue. Please try increasing the source water pressure. Also, check the light on the power adapter. If there’s no light and the RO is plugged in and the outlet is working, this may be a defect

3. RO stops dispensing water and shows an alert: If all the icons are flashing and the RO beeps 30 times, there might be a water leak. Double-check the connections and make sure the cold water valve is open.

Usually not a Defect.

In some homes, the outlet under the sink is controlled by a wall switch (this is common if you have a garbage disposal). If that switch isn’t turned on, your RO system won’t receive power.

Many customers choose to keep the switch turned on at all times with the RO plugged in, and only plug in the garbage disposal when they need to use it.

Have an Echo RO and an Echo Flow?

If your RO is connected to the H2 Server (or H2 Flow) and the switch at the back of the H2 Server is turned off, the pump on the RO won't function properly.

Please make sure the switch is turned on. 

Usually not a Defect.
Please try resetting the system by unplugging it for 5 minutes and then plugging it back in.

Usually not a Defect.
Reset the system by unplugging it for 5 minutes and then plugging it back in. 

Possible Defect.

1. Turn off the source water.
2. Disconnect and reconnect the tubes, ensuring they are pushed in firmly to create a proper seal.

Next,

• Double-check the connection to the machine.
• Make sure the cold water angle stop valve is open.

Usually not a Defect.

This usually happens when a sensor under the unit gets disconnected (most cases during shipping). No worries—it's a quick and easy fix!

1. Remove the bottom plate of the unit.
2. Reconnect the yellow wire.

What you'll need:

• A Phillips head screwdriver

Usually not a Defect.

This usually happens when a sensor has gotten wet or the internal sensor wire became loose (often from moving the machine)

Here's what to do:

1. Power off the machine.
2. Dry the sensor area completely (air dry or gently dry by hand).
3. Tilt the machine at a 5–6 degree angle to allow any remaining moisture to drain and dry.
4. Once dry, power the unit back on and check if flashing stops.

Checking Sensor Wire Connection

What you'll need:

• A Phillips head screwdriver

If flashing continues:

• Unscrew the 4 bottom screws to access the internal components.
• Locate the sensor wire connected to the solenoid.
• Ensure the wire is securely connected.
• Reassemble the bottom panel and test the unit.
• Movement during shipping or repositioning can cause this wire to become loose.

Possible Defect.

Sometimes with moving the machine around, the connections can get loose or disconnected from the power.

Verify the following:

1. The machine is plugged into the wall outlet.

• In some homes, the outlet under the sink is controlled by a wall switch (this is common if you have a garbage disposal). If that switch isn’t turned on, your RO system won’t receive power.
• Many customers choose to keep the switch turned on at all times with the RO plugged in, and only plug in the garbage disposal when they need to use it.

2. The power cord is securely connected to the power block/inverter.
3. No loose or partially inserted connections are present.

Possible Defect.

1. Make sure the angle stop valve for the Cold Water Inlet is completely turned on; completely open.

2. Check your source water pressure—it should be between 40 and 80 psi. Too low pressure can cause the flow to fluctuate.

3. Inspect all hoses for kinks or bends

4. When was the last time you changed your filters? Consider the RO membrane filter. If flow has slowed or become irregular, the membrane may be partially blocked. A fresh membrane restores the normal flow rate of about 1.2 L/min. Replace Filter #1 (PP – Sediment Filter) and Replace Filter #2 (CTO – Carbon Block Filter)

5. If you recently changed your filters, make sure that your filters are all seated in the unit correctly. Remove all of them and put them back in.

6. Tube Connections - You may see a higher than normal TDS output: If air is entering into the tubes before hand, the sensor for the TDS going out of the system is going to be false because it is reading all of the air bubbles.

7. If connected to the Echo Flow Unit (It shouldn't be a smooth stream through the flow; it should have a slightly choppy flow instead.) Make sure the pump to the Flow unit is turned on. If it is turned on, we then would need you to Bypass your Flow system by connecting your RO directly to your faucet. This will help us determine if we need to repair or replace the Flow unit or the RO unit.

🔗Understanding your Echo RO™ Water Flow and Pump

Possible Defect. File a claim

Usually not a Defect.

If significantly less water comes out, Please check the following:

1. Ensure the water supply valves are fully open.

2. Make sure the power cord is fully installed in the back of the Machine

3. Make sure the plug is completely installed in the outlet

4. Check the water pressure – It may be too low in your home.

5. Straighten any bent hoses

6. Replace or clean your filter – There could be calcium buildup in the top spout.

🔗To order a new cleaning cartridge, click here.

🔗To replace your filter, click here.

Usually not a Defect.

If the pump runs continuously, this may be due to a blocked or inactive water supply. Please check the following:

1. Ensure the water supply is turned on and has proper flow.

2. Disconnect the power supply, then reconnect it.

Possible Defect.

1. Leaking from the machine: Fittings or parts may not be securely connected. Shut off the water valve and unplug the machine. Open the side panel and inspect for the source of the leak.

2. Leaking from the oxygen port: If water is coming from the oxygen outlet hole, the incoming water pressure is too high. Install a reducing valve on the water inlet to lower the pressure.

Usually not a Defect.

The Echo H2 Machine produces a little more than 8 ounces in 15 seconds. If your machine is producing little or no water, please do the following troubleshooting:

1. Check if there is water supply.

2. Check if the water valve is open, or the hose is bent.

3. Check the incoming water pressure. The optimal water pressure for the H2 Echo machine is 40-80 psi.

4. Clean the machine and ensure proper maintenance to keep it performing optimally.

5. Replace the filter.

6. Open the flow control device and adjust the flow rate.

Usually not a Defect.

If the filter life is not being displayed, you need to do the following:

1. Press and hold the Mode button. After you hear 2 chimes, let go of the mode button.
2. The screen should say ""FLE 1"". Press the filtered water button once to change that to FLE 0.
3. Press the mode button to save your settings.
4. Run the machine as normal

Usually not a Defect.

Adjusting the settings that may help with the noise you are experiencing on your H2 Machine. 

1. Hold the Mode button for a few seconds until you hear a ring sound. The screen will then appear.
2. Press the H2 button twice to switch to Volume Setting (VoL3) mode.
3. Press the Filtered button to adjust the setting value.
4. Press the Mode button to save your changes.

Possible Defect.

1. Check the power switch – Make sure the switch on the back of the machine is turned on. The line (|) means it’s on, while the circle (O) means it’s off.

2. Confirm the outlet is working – Plug in another appliance to verify that the outlet is functioning properly. Is the outlet the unit is plugged into a switched outlet or does that outlet have power at all times?

3. Check the fuse (if the machine still isn’t working)

Location: The fuse is a black circle with a notch, located to the right of the on/off switch.

How to remove: Use a screwdriver in the notch, then rotate counterclockwise about 1/4 turn to release it. It will pop out, allowing you to pull it out with your fingers.

How to check: If the fuse has an intact wire running from end to end, it’s good. If the wire inside appears broken or burnt, it needs to be replaced with the spare fuse.

Possible Defect.

1. Turn off the source water.

2. Disconnect and reconnect the tubes, pressing firmly to ensure a proper seal.

3. If the leak persists, use a razor blade to evenly trim 1/2" off the end of the tube, then firmly reconnect it to the machine.

Usually not a defect.

The main troubleshooting that tends to resolve the error is reseating the filter to get the machine to properly read it. This can be done simply by 

1. Gently rotate the Filter it left to right to allow the filter reader to detect it properly.

2. Align the arrow back to see how the system reacts/performs. 

If the Arrows are aligned and the error went away then we are good to go!

Usually not a Defect.

If your machine is functioning normally but you’re not hearing any sound, please try the following steps to adjust the audio:

1. Go to your machine’s Volume settings (default: VoL3).
2. Touch and hold the Mode button until you hear the ring sound and the settings screen appears.
3. Press the H2 button twice to enter Volume Setting Mode.
4. You should see VoL3 on the screen.
5. Press the Filtered button to adjust the volume:Options range from VoL0 (mute) to VoL3 (highest).
6. Press the Mode button to save your volume setting.

If adjusting the volume doesn’t resolve the issue, try a quick reset: disconnect your machine from power, wait a few seconds, then plug it back in.

Usually not a Defect.
If you have an older model, such as the E-7 (Echo 7), it’s possible that your unit uses a different filter input port. In that case, the base section where the filter connects would need to be updated to ensure proper fit and function.

Possible Defect.

1. Turning off the source water.

2. Turn the power to Off

3. Open up the unit and find where the water is leaking from

Leaking from the Filter:

This may be happening because your filter is not fitting into your machine properly, either because

1. Incorrect Filter was purchased for the Machine
2. Filter was not installed properly

Leaking from the H2 Generator: If the water leaking is warm then it is going to be from the H2 Generator. This can easily be fixed on your own, all you would need to do is replace the drain line plug

🔗Echo H2® Hydrogen Water Machine User Manual

Usually not a Defect.

There may be a few reasons as to why your Machine would abruptly turn off:

1. Elevated levels of salt in the water

2. High TDS in the water

3. Extended operation at high pH

4. Sudden change in electrical current 

All of these can cause your machine to shut down automatically to protect the electrodes and circuitry.

Your machine has a safety mechanism built in to protect the electrodes and circuitry. This mechanism will shut the machine down automatically. This mechanism protects the unit from damage or excessive electric current.

If any of these happened, please wait. the machine will become operational again after about one hour. 

Usually not a Defect.
This issue can occur if a screw inside the knob assembly has become loose over time. There's a good chance that simply tightening it will solve the problem.

Possible Defect.

This is typically related to the internal plug inside the machine, and we may need to either send you a replacement plug or have the unit sent in for repair.

For now, please make sure to turn off the source water to prevent any further leaking.

Usually not a Defect.

If you have been running the hydrogen water continuously for 10 minutes or more, your machine will stop producing hydrogen water. Let the machine rest for 5 minutes. 

If your machine continues to produce little or no water, let's go through a few troubleshooting steps to see if we can resolve the problem:

1. Ensure the water supply valves are fully open.

2. Check the water pressure – It may be too low in your home.

3. Straighten any bent hoses.

4. Clean the machine using the cleaning cartridge.

🔗To order a new cleaning cartridge, click here.

4. Replace or clean your filter – There could be calcium buildup in the top spout.

🔗To replace your filter, click here.

Usually not a Defect.

A sudden shutdown can occur due to:

1. High salt levels or elevated TDS in the water

2. Extended operation at high pH

3. Sudden changes in electrical current

If any of these happened, The unit will automatically reset after about an hour. This built-in safety mechanism protects the electrodes and circuitry from damage or excessive electrical current.

Possible Defect.

1. Turn off the source water.

2. Disconnect and reconnect the tubes, ensuring a firm seal.

3. If the leak continues, use a razor blade to evenly trim 1/2" off the end of the tube, then firmly reconnect it to the machine.

Usually not a Defect.

It’s possible this issue may be related to the main shut-off valve on the unit, which can sometimes be affected by calcium or mineral buildup.

To help us better diagnose the issue, could you please provide the following information:

1. Have you run a Cleaning Cartridge on the unit? If so, how many times?

2. If not, we recommend starting there, as mineral buildup may be contributing to the issue. Please note that a Cleaning Cartridge should be run at least every 6 months (and in some cases more frequently).

3. Is there any water leaking from the bottom of the unit?

Usually not a Defect.

The main troubleshooting that tends to resolve the error is reseating the filter to get the machine to properly read it. This can be done simply by 

1. Gently rotate the Filter it left to right to allow the filter reader to detect it properly.

2. Align the arrow back to see how the system reacts/performs. 

If the Arrows are aligned and the error went away then we are good to go!

Possible Defect.

1. Check the power switch – Ensure the switch on the back of the machine is turned on. The line (|) means it's on, while the circle (O) means it's off.

2. Verify the outlet – Plug in another appliance to confirm the outlet is functioning properly.

3. Check the fuse (if the machine still won’t turn on):

Location: Use a flathead screwdriver to wedge into the small notch just above the plug. Pull toward yourself to extract the fuse holder.

How to check: If the fuse has a continuous wire from end to end, it’s good. If the wire inside appears broken or burnt, replace it with the spare fuse.

Usually not a Defect.

This may be due to improper installation of the filter into the housing. 

1. Remove the filter

2. Adjust

3. and reinstall it following the filter replacement instructions.

🔗Echo Ultimate™ User Manual

Usually not a Defect.

When Alkaline or Acidic water is selected the water is produced in a 1 to 1 ratio inside the unit which means that it produces water out of both lines on your unit. This is normal.

If water is continuously leaking out of the secondary line on your system then that can be caused by a Valve inside the unit not being able to fully close due to Mineral Build up. 

1. Please run a Cleaning Cartridge on your system to clean out the mineral build up on your system.

2. You will need to run that cartridge on your unit every 6 months.

🔗Echo Cleaning Cartridge Product

🔗Cleaning Cartridge Instructions

Usually not a Defect.

The issue can be caused by the mineral build up inside the unit that do not allow the valves to open and close.

1. Have you run a Cleaning Cartridge on the unit? If so, how many times?

2. If not, we recommend starting there, as mineral buildup may be contributing to the issue. Please note that a Cleaning Cartridge should be run at least every 6 months (and in some cases more frequently).

Usually not a Defect.

Soak the diffuser in vinegar for 24 hours, rinse it thoroughly with water, and then screw it back onto the tube. (The diffuser is the stainless steel piece on the outgoing tube.)

This should help resolve the flow rate issue you are experiencing. 

Not Covered Under Warranty 

And not a defect. There are many factors that could affect the Battery life such as partial charging, leaving it in extreme temperatures, and sometimes your charging accessories (cables + blocks). With the Go+, 

1. you cannot use a charger that is labeled as "fast", Apple-branded, or designed for smartphones or gaming systems.

2. Power strip/extension cords can cause charging issues and plugging it into a wall outlet directly solves the issue.

3. And the charging duration can be no more than 5 hours. 

Not a defect. 

The bottle includes a pressure release valve that safely manages pressure during hydrogenation.  You may notice: 

• A gentle hissing or leaking sound when sealed? That’s just the valve doing its job. 
• A small pop when you open the lid? Similar to a soda can—that’s the pressure-releasing. 
• Less or no sound at all when opening your bottle? It’s a good sign your bottle is becoming more efficient at releasing the pressure, not a sign of a defect. 

Whether your bottle is noisy or quiet, the hydrogen levels in your water stay the same. A quieter bottle just means it’s doing an even better job releasing oxygen. 

Not a defect. 

The valve might feel a bit stiff at first—but it softens with regular use.

Not a defect. 

1. Locate the Logo: Find the Echo Go+ logo on the bottle. 
2. Find the Charging Port: Locate the charging port on the generator. 
3. Align & Attach: Align the logo with the charging port and twist left (counterclockwise) until the logo lines up with the display.  
4. DO NOT overtighten—proper alignment prevents leaks. 
5. Check the Seals: Make sure the seal is sitting flat with no obstructions and that only one seal is installed. The extra set is just a spare. 

Possible defect. 

One thing you want to do is to make sure that you are not holding the button down. Make sure that you are just quick pressing the button once (for 1 cycle) and twice (for 2 cycles). 

To rule out a charging/battery issue: The charging block and where you are plugging in your product play a HUGE part in its charging capabilities.  

• If the charging block you are using is larger than 2 amps or classified as a "fast" charger, you will experience charging issues.  
• Please use a 5V/2A, USB-A to USB-C (a USB-C to USB-C will not work) charging block that is NOT fast "lightning" or Apple-branded. 
• Please ensure you plug the box directly into the wall outlet and NOT from a USB port from a power strip or outlet extension/cover, as this can affect the power output. 

Usually not a defect. 

Make sure you fill no more than 9 oz, leaving about 1” from the top. Make sure the generator (bottom piece) is snug.  Lastly, inspect the seals – swap in spare seals if needed or you can purchase replacements here. 

Leaking from the base? The Oxygen Port at the bottom releases excess oxygen. A few drips are normal, especially after bumps or travel. Just stand the bottle upright and clear any debris. 

Your bottle isn’t faulty—these tips should stop the leaks!

Possible Defect.

If your bottle is functioning normally but the display is showing an incorrect countdown, missing numbers, frozen information, or no display at all, the issue may be a display defect.

If the display is completely blank, first plug the bottle in and allow it to charge for 3–5 hours to ensure the battery is not depleted. If the bottle continues to function but the display remains inaccurate or unresponsive after charging, the display may be defective

Possible Defect 

A lot of the time, this comes down to mineral buildup or the membranes drying out a bit. Even if you’re using RO or distilled water, small amounts of residue can still build up over time and affect performance. 

🔗Cleaning & Maintenance of your Echo GO+ 

🔗How to Descale your Echo GO+ 

Usually not a Defect

The number and size of bubbles you see may vary, but this does not affect the hydrogen concentration or effectiveness of your water. Bubble visibility can change for several reasons, yet your Go+ continues to produce optimal hydrogen levels regardless of how many bubbles are visible.

Many factors can impact bubble appearance, including:

• Water temperature
• Mineral content and water quality
• Type of water being used
• Lighting conditions
• Viewing angle
• Recent cleaning or maintenance

As long as your Go+ is completing cycles normally, variations in bubble size or quantity are typically considered normal operation and not indicative of a defect.

Not covered under warranty. 

And not a defect. Regular cleaning and proper water storage are essential to maintaining your echo Go+ and preventing mold. 

🔗Mold and Mildew Growth 

Usually not a Defect.

Simply tighten the base of the Echo Clean.
This issue, often resulting from a base that isn't securely fastened, is common and can be easily fixed to prevent leakage.

Not covered under warranty.

🔗You can purchase a replacement nozzle here

Usually not a Defect.
This is usually a sign that there might be some buildup on the electrode. 
1. Fill the bottle 1/4 full with diluted (50/50 mix) white vinegar.

2. Allow the solution to sit in the bottle for 1-2 hours (or overnight for heavy buildup). After soaking, give the bottle a good shake to help loosen any remaining debris. Pour out the solution and rinse the bottle with clean water

3. Once properly descaled, heat 1 cup of filtered water in a microwave-safe container for about 2 minutes and pour it into your Echo (use caution, the water will be hot!). Run a 10-minute cycle with the hot water. Once the cycle is complete, empty the water, add fresh filtered water, and run another cycle. This refreshes the generator membranes and helps boost bubble production!

- Important notes: do not get the outside of the base wet as it is not waterproof. Ensure the electrical port does not come in contact with water during cleaning.