Product Warranties

You can submit a warranty claim via our claim portal HERE.
If you purchased from a third-party retailer, please register your product HERE and file a claim. (No registration needed if purchased directly from Echowater.com).
If you've already registered, use the return portal (HERE) with the warranty number emailed to you.
Please note that we will guide you through troubleshooting steps first to help determine the best resolution.

Echo Care

At Echo, we understand that life happens, and we believe your hydration journey should never be uncertain. That’s why we created Echo Care, a low-cost protection plan that covers the “oops” moments so that you can enjoy your product with confidence. For a small, one-time fee, Echo Care offers comprehensive accidental damage coverage for an entire year, ensuring you're supported quickly and hassle-free, no matter what happens.

  • Accidental damage covered: Drops, dents, spills, and more—all fully protected during your first year.

  • 1 full replacement: Get up to one complete replacement within your coverage period. No guesswork. No fine print.

  • Goes beyond your standard warranty: Echo Care offers additional protection not included in the manufacturer’s warranty.

  • No proration, no stress: Just fast, friendly support when you need it most.

Product Warranties

Each product includes a specific pro-rated warranty guide. For detailed information, click on a product below. Here is a brief overview of what may void or is not covered under warranty—please refer to your product's specific warranty guide for complete details:

  • Accidental damage, such as dropping the product
  • Damage caused intentionally or through negligence
  • Staining or exposure to sunlight, harsh chemicals or elements, cold or freezing temperatures, or water damage
  • Results from after-market testing meters or blue reagents, as these methods cannot accurately measure hydrogen levels and are not accepted for warranty purposes.

Echo Go+

5 year warranty

No repair Option

Parts available

Echo Flask

5 year warranty

No Repair Option

Echo Refresh

10 year Warranty

Repair Option

Echo Whole Home

10 year warranty

Repair Option

Pre and Post Filter Available

Echo Go

5 year warranty

No Repair Option

Echo H2 Machine

10 year warranty

Repair Option

Filter Available

Echo Revive

10 year Warranty

Repair Option

Echo Salt Free Conditioner

5 year warranty

Repair Option

Echo Clean

5 year warranty

No Repair Option

Parts Available

Echo Flow

10 year warranty

Repair Option

Echo Ultimate

10 year warranty

Repair Option

Filter Available

Echo Water Softener

5 year warranty

Repair Option

Echo Pitcher

5 year warranty

No Repair Option

Echo Pitcher Filter Housing and Cartridge

5 year warranty

No Repair Option

Parts available

Echo RO System

5 year warranty

Repair Option

 

5 Year pro-rated Warranty Coverage

Warranty Schedule

If repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus the cost of parts and shipping. These costs will be prorated according to the warranty schedule detailed below. Read more about what to expect with Repairs here


Year
Coverage
Diagnostic Fee
Repair Cost
Parts Discount
Year 1
100%
$0.00
$0.00
100%
Year 2
75%
$31.25
$31.25/hr
75%
Year 3
50%
$62.50
$62.50/hr
50%
Year 4
25%
$93.75
$93.75/hr
25%
Year 5
25%
$93.75
$93.75/hr
25%


10 Year pro-rated Warranty Coverage

If repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus the cost of parts and shipping. These costs will be prorated according to the warranty schedule detailed below. Read more about what to expect with Repairs here

Year
Coverage
Diagnostic Fee
Hourly Cost
Parts Discount
Year 1
100%
$0.00
$0.00
100%
Year 2
100%
$0.00
$0.00
75%
Year 3
75%
$31.25
$31.25/hr
65%
Year 4
65%
$43.75
$43.75/hr
55%
Year 5
55%
$56.25
$56.25/hr
45%
Year 6
45%
$68.75
$68.75/hr
35%
Year 7
35%
$81.25
$81.25/hr
25%
Year 8
25%
$93.75
$93.75/hr
25%
Year 9
25%
$93.75
$93.75/hr
25%
Year 10
25%
$93.75
$93.75/hr
25%