Product Warranties

You can submit a warranty claim via our claim portal HERE.

If you purchased from a third-party retailer, please register your product HERE and file a claim. (No registration needed if purchased directly from Echowater.com).

If you've already registered, use the return portal (HERE) with the warranty number emailed to you.

Please note that we will guide you through troubleshooting steps first to help determine the best resolution.

Product Warranties

Each product includes a specific pro-rated warranty guide. For detailed information, click on a product below. Here is a brief overview of what may void or is not covered under warranty—please refer to your product's specific warranty guide for complete details:

Accidental damage, such as dropping the product
Damage caused intentionally or through negligence
Staining or exposure to sunlight, harsh chemicals or elements, cold or freezing temperatures, or water damage
Results from after-market testing meters or blue reagents, as these methods cannot accurately measure hydrogen levels and are not accepted for warranty purposes.

Echo Go+

5 year warranty

No repair Option

Parts available

Echo Flask

5 year warranty

No Repair Option

E cho Refresh

10 year Warranty

Repair Option

Echo Whole Home

10 year warranty

Repair Option

Pre and Post Filter Available

Echo Go

5 year warranty

No Repair Option

Echo H2 Machine

10 year warranty

Repair Option

Filter Available

Echo Revive

10 year Warranty

Repair Option

Echo Salt Free Conditioner

5 year warranty

Repair Option

Echo Clean

5 year warranty

No Repair Option

Parts Available

Echo Flow

10 year warranty

Repair Option

Echo Ultimate

10 year warranty

Repair Option

Filter Available

Echo Water Softener

5 year warranty

Repair Option

Echo Pitcher

5 year warranty

No Repair Option

Echo Pitcher Filter Housing and Cartridge

5 year warranty

No Repair Option

Parts available

Echo RO System

5 year warranty

Repair Option

5 Year pro-rated Warranty Coverage

Warranty Schedule

If repairs are available, a diagnostic fee applies, and labor is billed at $125 per hour, plus the cost of parts and shipping. These costs will be prorated according to the warranty schedule detailed below. Read more about what to expect with Repairs here

Year	Coverage	Diagnostic Fee	Repair Cost	Parts Discount
Year 1	100%	$0.00	$0.00	100%
Year 2	75%	$31.25	$31.25/hr	75%
Year 3	50%	$62.50	$62.50/hr	50%
Year 4	25%	$93.75	$93.75/hr	25%
Year 5	25%	$93.75	$93.75/hr	25%

10 Year pro-rated Warranty Coverage

Year	Coverage	Diagnostic Fee	Hourly Cost	Parts Discount
Year 1	100%	$0.00	$0.00	100%
Year 2	100%	$0.00	$0.00	75%
Year 3	75%	$31.25	$31.25/hr	65%
Year 4	65%	$43.75	$43.75/hr	55%
Year 5	55%	$56.25	$56.25/hr	45%
Year 6	45%	$68.75	$68.75/hr	35%
Year 7	35%	$81.25	$81.25/hr	25%
Year 8	25%	$93.75	$93.75/hr	25%
Year 9	25%	$93.75	$93.75/hr	25%
Year 10	25%	$93.75	$93.75/hr	25%