To elevate your experience and provide additional security, we give our customers the ability to add re:do. Not only will adding re:do make our customers eligible for free return shipping if needed, but also provide Shipping Protection to safeguard their purchases from unexpected issues during transit. Though Echo strives to address all concerns, opting for re:do with shipping protection streamlines and expedites the resolution process providing our customers with a hassle-free claim process.
If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), Please allow us to make it right by filing a claim here
Once submitted, we will review your claim and get back to you within 1 business day
What if re:do was not purchased?
Please know that Echo strives to address all concerns! In this instance, If you did not purchase re:do, we will ask you to do a few extra tasks on your end to begin an investigation. Steps will include, but are not limited to:
What We Deem As Lost
What We Do Not Cover
We offer a variety of shipping methods to ensure that you receive your order as quickly and cost-effectively as possible. The available shipping methods, along with estimated delivery times and associated costs, will be displayed during the checkout process. We do not always adhere to the exact shipment requested during checkout for a variety of reasons. For example we may choose another shipping method that is similar but provides better delivery. The delivery times you select (i.e Ground, 2 Day Air, 3 Day) are estimates. The date provided includes the processing / lead time.
Typically all shipments will be sent on the next business day. Our team works diligently to ensure your order is carefully packed and prepared for shipping. However, we may have exceptions to this during especially busy seasons of the year. We do our best to inform you of any shipment delays that are within our control.
All shipment dates are projections and can change for a variety of reasons. If your item is going to be delayed we will make every effort to inform you as soon as possible.
We do allow customers to place orders for items that are currently out of stock. A restock date will be displayed on the product page. These restock dates are estimates.
Shipping costs are calculated based on the weight, size, and destination of your order. To estimate shipping costs, please add the desired items to your cart and proceed to the checkout page, where you will find the shipping cost breakdown.
We offer domestic shipping within United States. Estimated delivery times for domestic shipments are typically 2-5 business days after the order has been processed. Please note that these times may vary depending on the shipping method selected during checkout.
Once your package is handed over to the carrier, they are responsible for determining the best course of action to ensure delivery, managing any delays, missed deliveries, or specific delivery instructions. We are not able to modify delivery times, update addresses, or make special requests once the package is with the carrier. For any issues or inquiries, please contact the carrier directly.
Please note that deliveries to Alaska and Hawaii may take longer than usual due to the additional distance and logistical considerations. We appreciate your understanding and patience as we work to get your package to you as quickly as possible. Please remember the delivery times you select are estimates and vary depending on the chosen shipping method.
*We have noticed an increase in Shipping delays with USPS to these locations, typically it takes about 5 weeks. upgraded shipping to UPS will be a better option to ensure faster deliver
We also offer international shipping to select countries. Estimated delivery times for international shipments vary depending on the destination and the chosen shipping method. Additional customs fees, import duties, taxes, and other charges may apply, depending on the recipient's country of residence. Please note that we are not responsible for any customs-related delays or charges.
We will do our best to calculate customs fees during the checkout process and pass those along to you. This is an effort to streamline the international shipping by prepaying customs and duties. These are projected fees and we cannot guarantee there will not be additional customs charges that you will be responsible for.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided tracking link.
Please ensure that your shipping address is accurate and complete. We will not be held responsible for shipments that are delayed or returned due to incorrect or incomplete addresses provided by the customer.
While we make every effort to meet estimated delivery times, we cannot guarantee delivery dates. Unforeseen circumstances, weather events, holidays, and other factors beyond our control may cause shipping delays.
If your order is returned to us due to shipping issues (e.g., incorrect address, undeliverable, refused, unclaimed), we will contact you to arrange for reshipment. Additional shipping charges may apply.
If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team at support@echowater.com or call +1 (855) 737-1114 (ext 1) from 9AM to 5PM MST.
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