Customer Service Week Giveaway

At Echo Water, we believe in providing top-notch customer service that makes your experience with us stress-free and truly exceptional. With Customer Service Week around the corner, we have been bubbling with gratitude for our amazing customers! To make a splash, we’re hosting a raffle promotion to give back and keep the good vibes flowing! Ready to dive into the details on how to WIN?

Every Purchase Counts: For every valid purchase made (of any product) during Customer Service Week Oct 7-Oct 11th, you are automatically entered into the raffle for a grand prize. Your purchase is the entry; the purchase needs to be made through the website.

Double Entry with a Review: You can receive a second entry if you leave a review (whether on your website, Google, or any review platform).

Winner will be announced the following week, Monday, October 14th, where the winner will be selected at random. All customers who purchased during that week will receive an email announcing the winner.

What do you win? You have a chance to win a Echo Hydrogen Water Pitcher!

Our customer service goes beyond just offering peace of mind with a 5- to 10-year worry-free warranty on all our products. It doesn’t stop at our hassle-free return policy, which provides a flexible 30 (60-day for the Echo Go+) return window. No, it’s much more than that! You can read more about our successes in customer service below

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Over the past 6 months, we've been dedicated to enhancing your experience by actively listening to customer feedback, streamlining our processes, and implementing strategies to make every interaction more convenient for you. We're excited to share the successes we've achieved along the way!

ALWAYS IMPROVING

We carefully review every piece of customer feedback—whether it’s a review, survey, or suggestion—and use it to drive meaningful improvements for your experience. Our Customer Satisfaction scores averaged 92% the past 6 months.
We thoroughly analyze any product issues that arise, tracking trends to ensure our products consistently meet the highest standards.

INCREASED EFFICIENCY

Resolution Times: On average, our customer service team resolves issues within 2 business hours via email, 10 minutes through chat, and just 7 minutes over the phone.
AI-Powered Support: To boost response times, we've integrated advanced AI that quickly addresses your questions and concerns. But we understand that AI isn’t for everyone—so we’ve made it simple to connect with a live representative whenever you prefer!

ULTIMATE CONVENIENCE

You can now connect with us through multiple channels—whether it's social media, email, SMS, phone, chat, or mobile, we’re always within reach!
Our comprehensive support portal offers a wealth of resources, including over 348 articles on hydrogen water, product FAQs, manuals, tech support, warranty details, and more, allowing you to find answers quickly without needing to contact us directly.

Thank you for your continued support! We appreciate each and every one of you and love every chance we get to connect with you daily. You keep us on our toes, and we wouldn’t have it any other way!

Cheers,

The Echo Customer Support Team